CustomGreasePaper.com remains dedicated to giving its customers the best services. Our goal is to provide you with peace of mind via your shopping experiences at CustomGreasePaper.com with complete satisfaction. This Return Policy addresses the details and your rights to return and exchange while promoting transparency.
Your purchase of CustomGreasePaper.com products requires your acknowledgment of the complete terms of this policy. Read this policy to know when items can be exchanged or returned and what procedures apply.
Our flexible return rules guarantee your satisfaction with all purchases from CustomGreasePaper.com. Only select items qualify for either returns or exchanges. This return policy explains the specific scenarios that allow order returns and exchanges.
We will provide a replacement or full refund for defective products with manufacturing defects. A manufacturing defect can include any issues such as:
Our unwavering commitment to delivering premium quality products ensures you receive items that meet or exceed your expectations. If you believe your order has a defect, please contact us immediately for prompt resolution.
A return is available if the quantity you ordered does not match what you received, apart from incorrect product dimensions, styles, materials, or details for which your order is specified.
If there are any delivery mistakes, you must contact us directly with order identification, item description, picture evidence, or supporting documents. We will immediately provide a return or replacement of orders to resolve the issue.
Our packaging process prioritizes item protection because we aim to deliver your products safely. We have collaborated with one of the best logistics companies in the USA that delivers you custom paper in the perfect quality; sometimes, things may go wrong, and damage can occur. In this case, contact our team immediately after receiving your order within seven days if you discover damages to your received products. You will need to provide the following:
We investigate shipping damage through our communication with the shipping company so they can resolve the issues that you have reported.
If you must return the order, ensure it falls under the conditions below below. Otherwise, your product will be eligible for a return:
To process a return, the items must remain in their original undamaged condition. Your custom grease paper order that is undergoing return must stay untouched by remaining unopened while remaining unused and free from damages. We only accept items for return if they have a manufacturing defect but reject all products showing signs of use or alterations.
We manufacture custom grease paper, so your order will sometimes not be eligible for return. Custom paper with brand logos and customized designs is non-returnable unless we make a mistake when completing your order. Products that someone has opened or used cannot be refunded.
When your order arrives, you should conduct a thorough check immediately. If you encounter product problems, inform us within 7 days of receiving your order to obtain a return, exchange, or refund.
A triumphant return or exchange requires you to provide the following information: If you fail to show the below-mentioned information, then you will not be eligible for a return:
Our support team needs purchase documentation before we can handle your return application. Please save your order confirmation email with supporting materials for later use, as this will help us process any future requests.
Some of the orders are not refundable or exchangeable. These include:
We provide no exchanges for personalized goods unless our manufacturing process leads to a defect or mistake.
Any item damaged after first use or showing evidence of opening cannot qualify for return but will be considered if there is a recognizable manufacturing fault.
We cannot provide refunds or returns for misprints from customer-provided artwork or design requirements. Our quality assurance team double-checked your order before the final purchase to prevent such accuracy problems.
Product returns follow a direct and easy procedure. Follow these steps to initiate a return:
Please contact our customer service department within seven days of receiving your shipment to begin your return process. Reach us through email or by calling the phone number provided on the website. When contacting us, please provide:
After you approve your return, our team will provide you with a Return Authorization (RA) code. A Return Authorization (RA) code must accompany the returning item; we cannot entertain you without it. You must provide your RA code to guarantee the correct processing of your return.
Once you receive our RA code, you must return your product. We will cover the cost of returning defective or incorrect products. However, you are responsible for return shipping costs when returning items for any specific reason.
Return customers should choose tracked shipping packages with insurance for their items to safeguard the product against loss or damage during the return cycle. Our company takes no responsibility for unsecured packages sent for returns damaged or lost.
After examining the returned order thoroughly, we will return the final reimbursement or a new product, depending on your choice of goods.
Processing Time: We process refunds after inspecting the item you returned, which takes 5-7 business days. Your refund amount will be credited back to your initial payment method.
Partial Refunds: A partial refund will be provided when we find evidence of damage or incompleteness during the item inspection process.
The same return procedure applies if you want to exchange an item for a different size, color, or model variant. We will send your replacement item when we receive your returned product. But if your order is customized, we will not entertain you for exchanges.
We will sometimes recover a fee from customers who return their items. This fee may apply in the following cases:
We take a percentage of your purchase’s full value for the restocking fee before processing your refund. Our team will notify you about the fees before executing your return process.
After seven business days, you can contact your bank or payment provider to learn about your refund delay. Your account may need an extended period before the refund appears.
You must contact our team about cancellation immediately after placing your order because our team is urgently working on order management. The processing stage for orders includes manufacturing and shipping, so orders become unchangeable after this point commences.
You can only receive a return for manufacturing defects or mistakes made by us after your order processing starts because cancellation requests made post-processing cannot be honored.
As a valued customer, you play a crucial role in the return process. Your responsibilities include providing accurate shipping information, returning orders with their original packaging for refunds or exchanges, and covering return shipping costs for items without manufacturing defects or shipping damage.
Facilitate the delivery process by providing correct shipping information when you place your order.
To receive refunds or exchanges, customers must return their orders, complete with original packaging.
As a customer, you remain responsible for paying return shipping expenses for items that do not display manufacturing defects or shipping damage.
If you are returning an item from outside the United States, please note the following:
Customs Duties and Taxes: When you return items to the United States, you must pay all customs duties, taxes, and import fees.
Return Shipping Fees: To qualify for reimbursement, customers must cover return shipping expenses, though products are defective or damaged.
Our dedicated customer care department is available 24/7 for further questions or concerns. Your satisfaction is our top priority, and we are here to help however we can.