Custom Grease Paper Shipping Policy

We are committed to delivering dependable, transparent, secure shipping throughout the United States at Custom Grease Paper. We have developed a shipping system that is optimized and continually refined for all custom packaging orders, no matter how large or complex, to arrive safely, efficiently and as expected within the allotted time. Artwork is approved, and logistics work is carefully coordinated, and we have a close eye on the quality of work and operations from the moment of approval until it is delivered, in order to support businesses of all sizes and types.

Order Processing Time

Orders are placed after artwork is approved and receipt of payment. Printing times can differ due to the complexity of the packaging design, the amount of prints ordered, and the finishing. Typical orders should be produced in 8-12 business days. If the bulk order is larger than this or the packaging configuration is highly customised, it may take longer. Production times do not include:

Weekends
Public holidays
Shipping time

Customers who want to get an order on a specific timeline must contact our team on time. We will give you immediate clarification on the availability of rush orders.

Domestic Shipping

We ship to all 50 states and its numerous residential, commercial, warehouse and retail shipping locations. Our proven logistics infrastructure is designed to facilitate safe shipping of single pallet loads and orders for large bulk packaging. We provide a shipping system to support the timely delivery of products with maximum packaging protection in every stage of the shipping process, whether you operate a business such as an e-commerce business, brick-and-mortar retail store, restaurant or food service operation or a nationwide distribution centre.

Free Shipping Policy

All orders for Custom Grease Paper packages within the USA are eligible for free standard shipping. This value is a benefit that we offer you and a testament to our dedication to delivering value at a competitive price without sacrificing reliability. Free shipping is only available for standard shipping and can change depending on order size, order weight, delivery area and specific handling needs. For oversized items, pallet freight deliveries, geographic locations out of service, or expedited shipments outside of normal service parameters, there may be additional shipping charges. There will always be complete transparency on additional charges before final order.

Expedited Shipping Services

We know that sometimes there can be a time constraint or a seasonal requirement or a stocking replenishment order. Expedited production and fast-track shipping is available upon request for those who need delivery time faster than usual. The availability of rush shipping depends on the:

Order specifications
Material availability
Production capacity
Delivery destination

Our support team is committed to ensure that our customers receive their shipping when it is most needed, and we never compromise on packaging quality or production accuracy because of speed. Customers are urged to contact us as soon as possible if they need things sent “Expedited”.

Packaging Protection During Transit

We are committed to the integrity of your order from the time it leaves our premises. All shipments are meticulously packaged and handled with protective materials and methods to reduce the chances of damage occurring during shipping and handling. Reinforced corrugated outer packing, moisture-resistant wrapping, edge and corner protection, secure palletisation of bulk orders, and compression-resistant stacking are all protection measures that can be applied. These standards ensure that your packaging is delivered in the same pristine condition that it was delivered from the manufacturer, enabling you to maintain your printing standards while the packaging is transported to its destination.

Delivery Delays

We strive to adhere to shipping time estimates but sometimes may experience delays because of factors beyond our control. Such factors range from extreme weather conditions to outages of carrier services, transportation limitations, shipping during peak seasons, to the shipping details given when ordering being wrong. Delivery dates are always given as an estimate and cannot be guaranteed in case of any unforeseen logistical circumstances. If we know of any delays, we’ll communicate this proactively and try to work with our logistics providers to avoid any issues with your order as much as possible.

Incorrect Shipping Information

Customers are responsible to ensure that shipping information is complete and accurate. You may have to face delayed delivery or return of goods in case of:

Incorrect address
Missing suite
Unit number
Invalid contact information
Incomplete delivery instructions

Please be sure to double-check all shipping details (business name, recipient name, address, city, state, zip code) before placing your final order. Once ordered, an error may become apparent; please reach out to our Sales team as soon as possible to request a change before production.

Damaged Or Lost Shipments

Although we are very strict on our protective packaging, sometimes damage or loss may still happen en route. Damaged deliveries or lost deliveries must be reported to our customer support team within 48 hours of confirmation of delivery. Customers may be requested to take clear photos of the outer packaging, shipping labels, and any product contents that may have been affected to help expedite processing of claims. We will consider all of the information you have submitted and do the best we can to arrange a suitable and timely resolution, which could be in the form of an order for a replacement or credit, depending on the situation.

International Shipping

Our main shipping is at this time exclusively to U.S. customers. We do understand that there are businesses out there that do have international operations and sourcing needs. Our company is open to working with these businesses on a case-by-case basis. International shipping requests may be fulfilled based on the:

Laws of the country of destinatioN
Import duties and customs
Order specifications
Shipping feasibility

Customers who want to ship to an international destination are advised to reach out to our customer service team directly. The team will be able to provide them with specific shipping support and a quote.

Customer Support

We have a customer support staff available to help you through every step of your order process. You can email, chat live or fill out an online quote form on our website to get:

Shipping updates
Assistance with deliveries
Order tracking
Queries regarding logistics

Our experienced and responsive support team can help you with shipping coordination. You can also get information on production timelines and delivery-related queries. We aim to provide all customers with the communication and service levels they deserve from order placement to successful delivery.