Custom Grease Paper is proud to be a leading provider of customized greaseproof and wax-based papers including deli paper, butcher paper, and more. We serve businesses across the USA with made-to-order products tailored to your needs.
We aim to meet all your expectations and deliver excellent customer service. However, if you are not satisfied or face any issue, we are here to help. Please review our policy below.
Acceptance Criteria / Returns & Exchange
Since most products are customized, items cannot be returned or exchanged unless there is a manufacturing defect or an error from our side (wrong text, logo, or design).
Defective Products
If your product has printing issues, incorrect ink, poor design, or manufacturing defects, we will replace it or issue a refund.
Incorrect Orders
If your order has incorrect size, paper type, design, or quantity due to our mistake, we will fix it at no extra cost.
Damage During Shipping
If your order arrives damaged, report it within 7 days with clear images so we can resolve the issue.
Late or Incorrect Delivery
If delay or wrong delivery happens due to our mistake, we will replace or refund. Delays caused by shipping carriers are not covered.
Return Process
Contact Us
Contact our support team within 7 days:
Email: sales@customgreasepaper.com
- Order number
- Issue description
- Product images
Return Authorization (RA)
Our team will issue an RA number. Returns without RA will not be accepted.
Return Shipping
If the issue is our fault, we cover shipping. Otherwise, customer pays return shipping.
Inspection & Processing
After inspection, we will either replace or refund. Refunds take 5–7 business days.
Replacement or Refund Options
Replacement
Defective products will be replaced free of cost.
Refund
Refunds are processed via original payment method within 5–7 business days.
Non-Returnable Items
Standard Orders
Products meeting specifications cannot be returned.
Custom Products
Custom-designed items are non-returnable unless defective.
Exchanges
Exchanges are available for defective or incorrect items with no extra cost.
Our Commitment
Custom Grease Paper is committed to quality and customer satisfaction. We strive to resolve issues quickly and professionally.
Contact Information
If you have any questions, contact us anytime:
Email: sales@customgreasepaper.com
Thank you for choosing Custom Grease Paper. We appreciate your trust and look forward to serving you again.